Retail IT operations
You’re accountable for store uptime. Your vendors aren’t accountable to each other.
That’s the gap ONEiO closes.
Managed integrations for large retail IT operations running on multi-vendor estates.
Managing IT retail is tough. We get it.
Retail operations are powered by an interconnected web of providers. Managed service, field service, EPoS partner, network, cloud, workplace IT.
Each with their own tooling, their own SLA. Quite often, with unreliable or non-existent connection to anyone else in the chain. And in the worst case, to your IT operations and ITSM.
It's not about the technology. It's about how the system works together.
You shouldn’t have to manage everything on your own.
You’re responsible for outcomes, but the current system isn't built to support you when issues arise.
It's a complex system, and you need control and transparency to succeed. When a store goes down, you have to navigate issues with multiple vendors. Each one has its own tools and agreements.
This lack of coordination can slow down problem-solving. Especially during busy times.
Most integrations are fine. Until they aren’t.
On a normal day, you’re just managing operations and reporting problems. But when a store goes down during peak trading, it becomes a business problem with a direct revenue impact.
Then, reaction and resolution time depends on manual coordination. Not on real-time ticket orchestration and escalation that follows your MIM process. Things become messy. Your team raises a ticket and hears nothing back.
They start chasing around. At the same time, your other services and end-users aren’t getting the service. SLAs are burned. You coordinate the quick fix manually. Nobody is logging anything, and change processes are skipped.
It’s unclear where to escalate. Time is wasted fingerpointing between you and your suppliers. You survive, but everybody feels let down: your team, suppliers’ teams, and your business.
Get one view across your entire vendor estate
ONEiO connects the full retail IT operating chain. Your vendors stay as they are. The connection between them is the difference.
We make them act as one operating model. So what happens at the handoffs stops being your problem to manage manually. You gain control and transparency. A glass floor to production, so that you can act when needed and can own the outcomes. Real-time, up and running 24/7 just like the business expects.
Stop chasing. Start leading.
IT Operations Manager
You manage a vendor landscape that was designed to work together. On paper. In practice, you know it’s a different story.
EPoS partner, network provider, field services firm, workplace IT supplier. Each has its contract and SLA. What they miss is operational-level, real-time connection to your IT operations and the IT service supply chain. To your incident, request, change processes, and foundational data like assets or CMDB.
When a store goes down, the coordination is yours. You’re accountable for outcomes you can’t control, in a model not built for the way retail IT actually fails.
With ONEiO: You get one view, in your chosen ITSM tool and you can keep it as is.
- Incidents and requests flow automatically across vendor boundaries,
- CMDB is always up to date regardless of who manages your assets. Multi-point. Real-time.
- You manage outcomes, act proactively on problems, and hold your suppliers accountable on their promises.
Head of IT Operations
When a store can’t trade, the detail doesn't matter. You need to know when it’ll be fixed and who’s responsible.
The real pain isn’t complexity. It's unpredictability. You can’t promise a store manager when the terminal will be back up. You can’t promise the operations director it won’t happen again.
With ONEiO: You get full end-to-end transparency and control across your whole IT service ecosystem.
- You can say yes to new suppliers your business requests and nothing breaks.
- You can thrive as the go-between for suppliers and as a trusted partner for your business
Use an operating model you can rely on
Built to master complexity
New vendors, M&A events, new geographies. The integration layer absorbs them without new internal resource each time.
Built for continuity
24/7 AI monitoring. Incidents fixed before they're noticed by the business or impacting stores. Upgrades and changes managed without breaking flows.
Built for certainty
We own the full integration lifecycle. Infrastructure, operations, expert support. You make commitments to the business. We back them up.
Run retail IT the way the business needs it
Keep revenue in store. Retail downtime costs over $5M an hour. When incidents resolve at the speed of the operating model (not the speed of manual coordination) peak trading stays where it should.
More vendors. Same team. Every new provider used to mean more coordination overhead. It doesn't anymore. The integration layer scales. The headcount doesn't have to.
Don’t wait for updates. You’re giving them. Proactive, certain, in control. Because you have the operating model to back you up.
Ready to see what running retail IT on your terms looks like?
