What is ServiceNow IntegrationHub?
It allows users to create integrations to other systems by adding steps in your workflows built with Flow Designer. IntegrationHub connects to other systems through Spokes, which can perform basic actions with the underlying system, e.g. create a record in Salesforce, or look up a customer request from Jira Service Management. IntegrationHub requires the purchase of an additional license to access all of its capabilities.
When is IntegrationHub not enough?
You will need a lot of steps and actions
To complete an entire process end to end you need to piece together several actions and steps. Even for the most basic operations and information.
Setting up a bidirectional integration takes a lot of work
You are relying on the capabilities of the other system to send the right information back to ServiceNow. You also need configure the other end, which you might not always have access to. You will also need to map and translate those messages over to the correct attributes in ServiceNow.
Only supports very basic operations towards other systems
Quantity often doesn’t beat quality. Though there are many spokes available, many of them only support a handful of actions. You may find yourself in a situation where you will need to build your own spoke as customization of existing actions is not straightforward. Low code could end up being a lot of code.
Additional licenses required if you want to do more than eBonding
IntegrationHub’s pricing is based on transactions. If you are fetching information from various endpoints, a single process step can consume a lot of transaction volume. Spokes are also split between the various packages, so you may need to upgrade to use a specific spoke.
Attachment handling? Caller ID lookups & updates? Syncing comments? Handling downtime?
You will need to build the logic for all these and account for downtime of the other systems you are connecting to. It’s not out of the box functionality and quite a complex feat to handle reliably.
Keeping tabs and maintaining your integrations isn’t straightforward
You’re always a step behind if you need to dig through logs to find out why something isn’t working. To set up logging you’ll also need additional log steps in your flows. That’s yet another thing you need to build yourself.
Why ONEiO?
Why should you consider ONEiO?
Flexible pricing
We only count messages, not transactions towards your quota. Our flat-rate integrations always keep you within budget.
Out of the box solution
Many of the steps you need to build are ready to go in ONEiO. Forget Javascript and focus on mapping directly through a user interface.
Built-in expertise
There’s more to it than just the tools you integrate with. We’re experts ready to configure your integrations with you or for you.
More than just ServiceNow integrations
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