How do I integrate Jira?

How to integrate Jira with ONEiO

How does ONEiO interact with Jira?

JIRA Webhooks don't support BASIC authentication, Token based authentication is used instead. ONEiO will provide the authentication token.

What do I need to configure an integration?

You will need administrative access in Jira to be able to:
- Create an integration user
- Configure webhooks

How do I configure the business logic of the integration?

In the webhook configuration, you can decided if you would like all tickets to be sent to ONEiO and whether you would like to include both new ticket creation and updates to tickets.

How long does it take to create an integration in ONEiO?

You are up and running in minutes! ONEiO will provide a pre-configured webhook link for you to simply copy-paste into the webhook configuration in Jira.

Read our step-by-step guide on how to configure ServiceNow

What can I integrate in ONEiO?

ONEiO’s pre-configured entity types get you started quickly

Incident

Service Request

Other

You’re free to add other records as entity types within ONEiO

Common integrations with Jira

OUR FOUR MOST common integrations with Jira
Jira-Jira integration with ONEiO

Jira
Jira
integration

Connect multiple instances of Jira together

Jira-ServiceNow integration with ONEiO

Jira
ServiceNow integration

Connect your developers and IT teams

Jira-Salesforce integration with ONEiO

Jira
‍Salesforce integration

Connect your CRM with your ITSM tool

Jira-MS Teams integration with ONEiO

Jira
MS Teams
integration

Connect your MS Teams to your ITSM tool

ONEiO Endpoint

What are endpoint types?

Endpoint types go beyond any adaptor or connector

With built-in logic to retrieve just the right information you need, you’re no longer spending time understanding how an API works. Once you have configured a ONEiO endpoint using our wide range of endpoint types, you’re left with deciding the rules for how, when, and where you would like for your information to flow.

Endpoint types will:

  • Take care of authentication towards the tools
  • Adapt what the tools return into a format that is always the same regardless of if the API is returning JSON, XML, an email, or just plain old text
  • Automatically retrieve any additional information from multiple API endpoints and gather it all into an entity type. Entity types collect all necessary information to integrate for example incidents, service requests, contacts, contracts, notes, and much more

Why integrate with ONEiO?

ONEiO removes the challenges of integrating with Jira

Bi-directional integrations to any of your tools

Make sure your information is always up-to-date in near real-time. Integrate bi-directionally with another Jira instance or a wide range of our available endpoint types.

Easy configuration within Jira and no apps required

Copy-paste our webhook link and you are up and running. No installations are required.

Attachments, priorities, labels, statuses mapped and synced

The ONEiO endpoint automatically handles all attachments making sure you have full context between your tools.

Why integrate Jira with ONEiO
Marco Peetz
HEAD OF IT SYSTEM MANAGEMENT AT BAYER BUSINESS SERVICES

“We synchronised incidents, problems, change requests between the existing and greenfield ServiceNow instances within a matter of 1-2 weeks which normally would have a been a huge project of several months.”

Case studies

Read more about the outcomes our customers have reached by using ONEiO for their Jira integrations

Nordcloud

Nordcloud has been able to increase its employee and customer experience while decreasing maintenance and support overhead with ONEiO.

First Orion

With ONEiO, First Orion was able to set up their ticket generation system with bi-directional notifications in Jira and Zendesk and much more.

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