ServiceNow endpoint
ServiceNow is a digital workflow platform allowing companies to digitize their processes in ITSM, HR and customer service on a single platform.
Category: IT
Subcategory: ITSM, CMDB
How do I integrate ServiceNow?
How does ONEiO interact with ServiceNow?
ServiceNow uses REST messages to push information towards ONEiO. A REST message needs to be configured within ServiceNow and is triggered each time conditions set up in business rules are met.
What do I need to configure an integration?
You will need administrative access in ServiceNow to be able to:
- Create an integration user
- Configure business rules
How do I configure the business logic of the integration?
ONEiO’s rule robot will automatically create you a set of rules to handle a specific use case towards the tools you are integrating with (e.g. Jira or Zendesk). These rules can be customized according to your needs. Within ServiceNow, business rules govern when REST messages are sent to be processed by ONEiO.
How long does it take to create an integration in ONEiO?
You are up and running in minutes! You can use ONEiO’s pre-configured set of business rules to create your integration using our update set. ServiceNow’s IntegrationHub can also be used to communicate with ONEiO.
What can I integrate in ONEiO?
Incident
Create and update any incident records bidirectionally including attachments
Change Request
Create and update any change request records bidirectionally, including attachments and approvals
Problem
Create and update any problem records bidirectionally, including attachments
Service Request
Create and update any service request records bidirectionally, including attachments and approvals
Other
You’re free to add other records as entity types within ONEiO
Common integrations with ServiceNow
What are endpoint types?
With built-in logic to retrieve just the right information you need, you’re no longer spending time understanding how an API works. Once you have configured a ONEiO endpoint using our wide range of endpoint types, you’re left with deciding the rules for how, when, and where you would like for your information to flow.
Endpoint types will:
- Take care of authentication towards the tools
- Adapt what the tools return into a format that is always the same regardless of if the API is returning JSON, XML, an email, or just plain old text
- Automatically retrieve any additional information from multiple API endpoints and gather it all into an entity type. Entity types collect all necessary information to integrate for example incidents, service requests, contacts, contracts, notes, and much more
Why integrate with ONEiO?
Bi-directional integrations to any of your tools
Make sure your information is always up-to-date in near real-time. Integrate bi-directionally with another ServiceNow instance or a wide range of our available endpoint types.
Easy configuration within ServiceNow
A ready-made update set is available to configure your business rules in ServiceNow. No installations are required.
No need to worry about attachment handling
The ONEiO endpoint automatically handles all attachments making sure you have full context between your tools.
“We synchronised incidents, problems, change requests between the existing and greenfield ServiceNow instances within a matter of 1-2 weeks which normally would have a been a huge project of several months.”
