How do I integrate ServiceNow?

How does ONEiO interact with ServiceNow?

ServiceNow uses webhooks to push information towards ONEiO. A REST message needs to be configured within ServiceNow and is triggered each time conditions set up in business rules are met.

What do I need to configure an integration?

You will need administrative access in ServiceNow to be able to:
- Create an integration user
- Configure business rules

How do I configure the business logic of the integration?

ONEiO’s rule robot will automatically create you a set of rules to handle a specific use case towards the tools you are integrating with (e.g. Jira or Zendesk). These rules can be customized according to your needs. Within ServiceNow, business rules govern when REST messages are sent to be processed by ONEiO.

How long does it take to create an integration in ONEiO?

You are up and running in minutes! You can use ONEiO’s pre-configured set of business rules to create your integration using our update set. ServiceNow’s IntegrationHub can also be used to communicate with ONEiO.

Read our step-by-step guide on how to configure ServiceNow

What can I integrate in ONEiO?

ONEiO’s pre-configured entity types get you started quickly

Incident

Create and update any incident records bidirectionally including attachments

Change Request

Create and update any change request records bidirectionally, including attachments and approvals

Problem

Create and update any problem records bidirectionally, including attachments

Service Request

Create and update any service request records bidirectionally, including attachments and approvals

Other

You’re free to add other records as entity types within ONEiO

Common integrations with ServiceNow

OUR FOUR MOST common integrations with ServiceNow
ONEiO Hexagon Services

ServiceNow ServiceNow integration

eBonding multiple ServiceNow instances

ONEiO Hexagon Technology

ServiceNow
Jira
integration

Connect your developers and IT teams

ONEiO Hexagon Support

ServiceNow
Salesforce integration

Connect your CRM with your ITSM tool

ONEiO Hexagon Support

ServiceNow
MS Teams
integration

Connect your MS Teams to your ITSM tool

ONEiO Endpoint

What are endpoint types?

Endpoint types go beyond any adaptor or connector

With built-in logic to retrieve just the right information you need, you’re no longer spending time understanding how an API works. Once you have configured a ONEiO endpoint using our wide range of endpoint types, you’re left with deciding the rules for how, when, and where you would like for your information to flow.

Endpoint types will:

  • Take care of authentication towards the tools
  • Adapt what the tools return into a format that is always the same regardless of if the API is returning JSON, XML, an email, or just plain old text
  • Automatically retrieve any additional information from multiple API endpoints and gather it all into an entity type. Entity types collect all necessary information to integrate for example incidents, service requests, contacts, contracts, notes, and much more

Why integrate with ONEiO?

ONEiO removes the challenges of integrating with ServiceNow

Bi-directional integrations to any of your tools

Make sure your information is always up-to-date in near real-time. Integrate bi-directionally with another ServiceNow instance or a wide range of our available endpoint types.

Easy configuration within ServiceNow

A ready-made update set is available to configure your business rules in ServiceNow. No installations are required.

No need to worry about attachment handling

The ONEiO endpoint automatically handles all attachments making sure you have full context between your tools.

Marco Peetz
HEAD OF IT SYSTEM MANAGEMENT AT BAYER BUSINESS SERVICES

“We synchronised incidents, problems, change requests between the existing and greenfield ServiceNow instances within a matter of 1-2 weeks which normally would have a been a huge project of several months.”

Case studies

Read more about the outcomes our customers have reached by using ONEiO for their ServiceNow integration

Bayer

Bayer synchronizes incidents, problems, change requests between ServiceNow instances reducing implementation time by months

AHEAD

AHEAD saves on 100+ ServiceNow licenses by integrating with ONEiO and saves 100s of hours of work

15 MINUTE ASSESSMENT CALL

Assess your integration needs with ONEiO
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