Create and update any incident records bidirectionally including attachments
Create and update any change request records bidirectionally, including attachments and approvals
Create and update any problem records bidirectionally, including attachments
Create and update any service request records bidirectionally, including attachments and approvals
You’re free to add other records as entity types within ONEiO
With built-in logic to retrieve just the right information you need, you’re no longer spending time understanding how an API works. Once you have configured a ONEiO endpoint using our wide range of endpoint types, you’re left with deciding the rules for how, when, and where you would like for your information to flow.
Endpoint types will:
“We synchronised incidents, problems, change requests between the existing and greenfield ServiceNow instances within a matter of 1-2 weeks which normally would have a been a huge project of several months.”