Common challenges
Coordinating the responsibilities & ownership
Your customers turn to you for the expertise you can provide them in their IT related challenges. To deliver these services an integration between various tools is what enables you to deliver services at scale and without additional hassle for your customers. Though it is a necessary step to get started, it often isn’t clear who is the most capable party to both set up the integration and make sure it stays operational.
Ever-changing requirements
Your aim is to grow your business and working with multiple enterprises as customers means that you cannot sustainably adjust to every customer’s process. There’s a tradeoff to be made between being flexible and efficient. You would like to keep developing your well-oiled machine to stay ahead of the curve, but each customer comes with its own ways of working.
Costly and lengthy projects
Building an integration often takes months to complete with a big price tag. Moving to production quicker means that your customers are more satisfied and that you can begin invoicing for your services a lot sooner. Unless your core business is to build integrations, it is in everyone’s interest to eliminate the costly projects.
Shorter vendor contracts
Building artificial moats around your business to lock your customers to work with you is only going to harm you in the long run. Switching costs due to an expensive integration project is no longer the way for you to retain your customers. When vendor agreements are shorter, your customers are looking for providers who have the agility required in case they decide to switch vendors.
Results with ONEiO
Integration projects as a single line-item
Our SaaS delivery model turns the traditional project costs of implementation, infrastructure, maintenance and multiple ITSM tool licenses into one transparently priced plan.
You can productize your integrations as your own endpoint types to offer access to your services in a plug and play way. Cross-selling other services is easy when they no longer require integration projects as their starting point.
Faster customer onboarding
With your own endpoint types integrations are no longer a technical discussion, but focused on how to orchestrate the process, saving you hundreds of hours.
With ONEiO you can collaborate with your customer in the configuration work by granting them access to either see how the integration works or even configure them with you.
Enable process improvements
With ONEiO the integration logic is between the tools not within the tools, making it possible for both sides to independently configure their tools to their best ways of working.
You can clearly structure your integration landscape with customers as their own tenants on the platform. Reporting views allow you to spot where and how your customers are integrated, opening new ways to improve your customer relationship.
Partner with 25+ years of experience
ONEiO is built to help you avoid the common pitfalls of integrations. You never have to dig into the technical details of each tool and study its APIs. Our team of integration experts add new endpoint types with your specific ITSM use cases, all free of charge.
By building your integrations on an enterprise-grade platform your integrations are guaranteed to run without disrupting you or your customers. Zero-downtime during our continuous upgrades and our operations team monitoring the platform 24/7, allows you to focus on the “what” and not the “how” of integrations.
We were able to focus on our core business and save a remarkable amount of time in client projects by cutting out all unnecessary integration development, maintenance, and modification hours. And clients are of course happy with this – many of them have started using ONEiO themselves after learning its benefits with us.
