Service Providers Using ONEiO
CGI
NordCloud
AHEAD
CDW
Sofigate
Tieto Evry
Cognizant
Bechtle
Atos

Common challenges

Coordinating the responsibilities & ownership

Your customers turn to you for the expertise you can provide them in their IT related challenges. To deliver these services an integration between various tools is what enables you to deliver services at scale and without additional hassle for your customers. Though it is a necessary step to get started, it often isn’t clear who is the most capable party to both set up the integration and make sure it stays operational.

Ever-changing requirements

Your aim is to grow your business and working with multiple enterprises as customers means that you cannot sustainably adjust to every customer’s process. There’s a tradeoff to be made between being flexible and efficient. You would like to keep developing your well-oiled machine to stay ahead of the curve, but each customer comes with its own ways of working.

Costly and lengthy projects

Building an integration often takes months to complete with a big price tag. Moving to production quicker means that your customers are more satisfied and that you can begin invoicing for your services a lot sooner. Unless your core business is to build integrations, it is in everyone’s interest to eliminate the costly projects.

Shorter vendor contracts

Building artificial moats around your business to lock your customers to work with you is only going to harm you in the long run. Switching costs due to an expensive integration project is no longer the way for you to retain your customers. When vendor agreements are shorter, your customers are looking for providers who have the agility required in case they decide to switch vendors.

Results with ONEiO

ONEiO results more elaborated
<1
hour to get your integration started
<2
weeks to take an integration to production
+30
million messages handled per month
+25
years of combined expertise in integrations

Integration projects as a single line-item

OFFER YOUR CUSTOMERS A SINGLE PRICE PACKAGED INTEGRATION SOLUTION.

Our SaaS delivery model turns the traditional project costs of implementation, infrastructure, maintenance and multiple ITSM tool licenses into one transparently priced plan.

You can productize your integrations as your own endpoint types to offer access to your services in a plug and play way. Cross-selling other services is easy when they no longer require integration projects as their starting point.

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Offer your customers a single price packaged integration solution with ONEiO.
ONEiO brings you straight to definition with a standardized onboarding experience for your customers.

Faster customer onboarding

A STANDARDIZED ONBOARDING EXPERIENCE FOR YOUR CUSTOMERS

With your own endpoint types integrations are no longer a technical discussion, but focused on how to orchestrate the process, saving you hundreds of hours.

With ONEiO you can collaborate with your customer in the configuration work by granting them access to either see how the integration works or even configure them with you.

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Enable process improvements

CONTINUOUSLY IMPROVE PROCESSES WITHOUT STARTING INTEGRATION PROJECTS FROM SCRATCH

With ONEiO the integration logic is between the tools not within the tools, making it possible for both sides to independently configure their tools to their best ways of working.

You can clearly structure your integration landscape with customers as their own tenants on the platform. Reporting views allow you to spot where and how your customers are integrated, opening new ways to improve your customer relationship.

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Continuously improve processes without starting integration projects from scratch.
ONEiO - Partner with 25+ years of experience

Partner with 25+ years of experience

WE BELIEVE HUMANS SHOULD COLLABORATE WHILE ROBOTS INTEGRATE, ENABLING YOU TO FOCUS ON YOUR CORE BUSINESS

ONEiO is built to help you avoid the common pitfalls of integrations. You never have to dig into the technical details of each tool and study its APIs. Our team of integration experts add new endpoint types with your specific ITSM use cases, all free of charge.

By building your integrations on an enterprise-grade platform your integrations are guaranteed to run without disrupting you or your customers. Zero-downtime during our continuous upgrades and our operations team monitoring the platform 24/7, allows you to focus on the “what” and not the “how” of integrations.

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Roope Kaukinen,
Senior Integration Architect at TietoEvry

We were able to focus on our core business and save a remarkable amount of time in client projects by cutting out all unnecessary integration development, maintenance, and modification hours. And clients are of course happy with this – many of them have started using ONEiO themselves after learning its benefits with us.

READ MORE

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ONEiO is a SaaS product with all the capabilities you need to connect your tools.

Read customer stories

Read how ONEiO customers have been successful in their integration projects.
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