Enterprises Using ONEiO
NeptuneEnergy
Bayer Business Services
PhoenixGroup
IBM
Cognizant
CDW
Nokian Tyres
Volkswagen
Atos
Schindler Group
UPM
AHEAD
Fujitsu
Sofigate
NordCloud
Bechtle
Tieto Evry
Valmet
CGI
OP

What is ServiceNow IntegrationHub?

ServiceNow IntegrationHub is an integration tool built in to ServiceNow.

It allows users to create integrations to other systems by adding steps in your workflows built with Flow Designer.  IntegrationHub connects to other systems through Spokes, which can perform basic actions with the underlying system, e.g. create a record in Salesforce, or look up a customer request from Jira Service Management. IntegrationHub requires the purchase of an additional license to access all of its capabilities.

How to configure servicenow

When is IntegrationHub not enough?

IntegrationHub allows you to easily combine other systems into your workflow automations and send one-way updates. As your needs grow, you might realize it just isn’t enough

You will need a lot of steps and actions

To complete an entire process end to end  you need to piece together several actions and steps. Even for the most basic operations and information.

Setting up a bidirectional integration takes a lot of work

You are relying on the capabilities of the other system to send the right information back to ServiceNow. You also need configure the other end, which you might not always have access to. You will also need to map and translate those messages over to the correct attributes in ServiceNow.

Only supports very basic operations towards other systems

Quantity often doesn’t beat quality. Though there are many spokes available, many of them only support a handful of actions. You may find yourself in a situation where you will need to build your own spoke as customization of existing actions is not straightforward. Low code could end up being a lot of code.

Additional licenses required if you want to do more than eBonding

IntegrationHub’s pricing is based on transactions. If you are fetching information from various endpoints, a single process step can consume a lot of transaction volume. Spokes are also split between the various packages, so you may need to upgrade to use a specific spoke.

Attachment handling? Caller ID lookups & updates? Syncing comments? Handling downtime?

You will need to build the logic for all these and account for downtime of the other systems you are connecting to. It’s not out of the box functionality and quite a complex feat to handle reliably.

Keeping tabs and maintaining your integrations isn’t straightforward

You’re always a step behind if you need to dig through logs to find out why something isn’t working. To set up logging you’ll also need additional log steps in your flows. That’s yet another thing you need to build yourself.

ONEiO Avoid jumping between tools
Marco Peetz,
Head of IT System Management at Bayer Business Services

We synchronised incidents, problems, change requests between the existing and greenfield ServiceNow instances within a matter of 1-2 weeks which normally would have a been a huge project of several months.

READ MORE

Why ONEiO?

Let’s face it, it’s quite easy to enable IntegrationHub and keep adding more spokes to your workflows when you need them.

Why should you consider ONEiO?

Flexible pricing

We only count messages, not transactions towards your quota. Our flat-rate integrations always keep you within budget.

Out of the box solution

Many of the steps you need to build are ready to go in ONEiO. Forget Javascript and focus on mapping directly through a user interface. 

Built-in expertise

There’s more to it than just the tools you integrate with. We’re experts ready to configure your integrations with you or for you.

More than just ServiceNow integrations

If you’re looking to integrate ServiceNow to another tool, you probably want to integrate that tool to yet another tool. We’ve got you covered!

We are experts in ServiceNow integrations

From global outsourcing projects to enabling better team collaboration, we make sure you can focus on your core business
<1
hour to get your integration started
<2
weeks to take an integration to production
+30
million messages handled per month
+25
years of combined expertise in integrations

Configure your first integration in less than an hour

See for yourself how easy it is
Start integrating
No commitments
100% success rate
No credit cards
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