Manage IT tickets in Microsoft Teams with the ONEiO Teams Bot
This video shows how the ONEiO Teams Bot lets you create, track, and manage IT tickets directly inside Microsoft Teams—without jumping between portals or ITSM tools. Discover how automated routing, real-time updates, and full ticket management inside Teams make service requests faster, easier, and far more efficient.
Stop switching between service portals. Manage all your IT tickets directly in Microsoft Teams.
The ONEiO Teams Bot lets you create, track, and resolve service tickets without ever leaving Microsoft Teams. Whether your organization uses ServiceNow, Jira, or other ITSM tools, ONEiO automatically routes your requests to the right system—no guessing required.
What you'll see in this video:
How to create a new ticket directly in Teams with a simple form
Automatic routing to the correct backend system (ServiceNow, Jira, etc.)
Real-time ticket updates, status changes, and agent comments pushed to Teams
How to edit, comment, and manage tickets without switching applications
End-to-end ticket visibility from creation to resolution
✨Key Benefits:
✓ Work where you already are—no portal switching
✓ Instant confirmation with ticket ID and destination system
✓ Real-time updates from service desk teams
✓ Full ticket management capabilities within Teams
✓ Seamless integration with your existing ITSM tools
Transform how your team handles service requests. With ONEiO Teams Bot, service management becomes as simple as sending a chat message.
Learn more: https://www.oneio.cloud/contact-us
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