Why Your Integrations Keep Breaking
Integrations keep breaking because no one owns them after go-live. In this video, Juha Berghäll explains why iPaaS alone is not enough, exposing the gaps in operational competence and process ownership. Learn how project-driven integration models fail, why SLAs suffer, and what it takes to manage, scale, and run B2B integrations reliably in real-world environments.
Why do integrations keep breaking - and why does iPaaS alone not fix it? In this video, Juha Berghäll, CEO and Co-founder of ONEiO, breaks down the root cause behind failed B2B integrations: the project-driven approach that leaves no one responsible once you go live.
Juha explains why iPaaS platforms, while technically powerful, are missing two critical layers - operational competence and ongoing process management - and what you need to build on top of them to actually meet your business SLAs.
If you're struggling with ad-hoc integration management, growing backlogs, or unclear SLAs across your integration stack, this is for you.
Key topics covered:
Why the project-driven approach to integrations creates operational gaps
The "hero approach" trap - relying on the person who built it
What iPaaS delivers vs. what it doesn't (competence + operations)
How to evaluate your integration team's performance
B2B integration SLAs and the weakest link theory
The difference between developing integrations and running them
Timestamps:
0:00 – Why Project-Driven Integration Delivery Is the Root Cause of Integration Failures
0:19 – The Ad-Hoc Integration Management Trap: What Happens After Go-Live
0:42 – The Hero Approach to Integration Support - Why Relying on One Person Is Not a Process
0:58 – Why Integration Operations Are Missing from Most IT Strategies
1:07 – iPaaS Is Just a Tool: What Integration Platform as a Service Does NOT Solve
1:27 – The Two Missing Layers in iPaaS: Integration Competence and Operational Process
1:46 – How to Measure Your Integration Team's Performance Using Backlogs and SLAs
2:11 – B2B Integration SLAs and the Weakest Link Theory: Why Full-Stack Availability Matters
2:42 – Developing Integrations vs. Running Them: Do You Have the Right Capabilities?
Who is this for?
IT leaders, integration architects, service management professionals, and anyone responsible for keeping B2B integrations running smoothly.
Learn more about ONEiO's integration automation platform: https://www.oneio.cloud
Follow ONEiO on LinkedIn: https://www.linkedin.com/company/oneio-cloud
Download the free Integration Ops book here: https://campaign.oneio.cloud/en/integration-ops-book-0825
#iPaaS #B2BIntegration #IntegrationManagement #IntegrationPlatform #IntegrationAsAService #ITOperations #IntegrationChallenges #ManagedIntegration #ITSM #ONEiO #IntegrationAutomation #HybridIntegration #APIManagement #ITServiceManagement #DigitalTransformation
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Integration Ops Book
"Integration Ops" reimagines how organizations manage integrations, advocating a shift from fragile, project-based connections to resilient, scalable, lifecycle-driven services. Drawing on lessons from DevOps and Platform Engineering, it introduces a practical, strategic operating model that treats integrations as products, not tasks, enabling faster growth, higher reliability, and better business alignment.
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