SecOps automation uses technology to automate routine and repetitive security tasks, enhancing efficiency and responsiveness in security operations. It allows security teams to focus on complex and strategic initiatives while automating tasks like log analysis, patch management, and threat response.

Why SecOps needs automation?

SecOps teams operate in one of the most demanding corners of IT. Every day brings new threats, new vulnerabilities, and new pressure to respond faster, smarter, and with more precision. In theory, there’s no shortage of tools to help—SIEM platforms, EDR systems, ITSM solutions, CMDBs, threat intel feeds, and automation scripts.

But in practice, many of these tools live in silos.

A security analyst investigates an alert in one system, logs an incident in another, and reaches out to a service provider over email to escalate it. A malware detection might trigger a ticket, but it won’t always carry the right context or reach the right person. And when the client is using a different ITSM tool—or several—the complexity compounds.

The reality is this: SecOps today isn’t just about detection and response. It’s about managing the operational plumbing that connects dozens of systems across organizations, vendors, and clients.

And that plumbing? It’s often brittle.

The cost of broken SecOps workflows

When security teams rely on disconnected systems, it doesn’t just create frustration. It creates risk.

Manual handovers, delays in communication, and redundant efforts all slow down the ability to act on critical incidents. And while service providers are often contractually committed to specific SLAs, the integration gaps behind the scenes make it harder to meet them.

The burden isn’t only internal. Many cybersecurity service providers operate in multi-tenant environments, serving clients with varying levels of IT maturity. Some have sophisticated automation in place. Others are still working through digital basics. Expecting each of them to connect to your platform on your terms—via APIs or custom-built integrations—isn’t just unrealistic, it’s a blocker to scalability.

When onboarding a new client becomes a months-long project—or worse, when they opt out of integration entirely—you’re left with inefficiencies that ripple across every part of your service delivery.

And in a threat landscape that changes daily, these delays matter.

You need to know which endpoint is affected, who manages it, and how to act—without rerouting through multiple teams or systems. You need end-to-end visibility and response workflows that aren’t slowed down by technical mismatches.

Security is only as strong as your ability to act on it.

Why service integration can no longer be an afterthought

For many service providers, integration has historically been treated as a technical detail—something to figure out during onboarding, a backend task for IT, or worse, a one-time project that’s forgotten until it breaks.

But that thinking no longer holds up.

Today, service delivery in cybersecurity involves an ever-growing network of tools, partners, and platforms. Clients bring their own systems, ticketing tools, and escalation processes. Vendors change their APIs and security protocols on a regular basis. Threat environments evolve daily.

And more critically, security services are increasingly delivered across multi-sourced IT service ecosystems, where SecOps providers must collaborate in real time with end customers and other service providers selected by the customer. For example, resolving a single security incident might require ticket data to move seamlessly between a detection tool, the customer’s ITSM platform, the SecOps provider’s case management system, and a third-party remediation partner. If these flows aren’t tightly integrated, incidents fall through the cracks—or worse, response times are delayed when speed is paramount.

And the result? Integration isn’t just a backend function anymore. It’s what determines whether your services can be delivered at speed, with accuracy, and at scale.

When integrations are treated as an afterthought, they become brittle. They break during system upgrades. They can’t adapt to new client environments. They introduce friction where there should be automation. Worse, they push the integration burden onto the client, which compromises experience, delays onboarding, and creates a hidden cost for both sides.

From a business perspective, this is where the risk compounds.

Without seamless integrations:

• onboarding timelines stretch into weeks or months
• SLAs are harder to meet consistently
• internal resources get tied up solving technical issues instead of responding to security threats
• data gets trapped in disconnected systems, limiting visibility and delaying decision-making

In a world where cyber threats move fast, service delivery needs to move faster. That requires integrations that are resilient, repeatable, and client-agnostic—and a model that treats them as a core, strategic capability, not a one-time IT project.

This is exactly what Integration Ops is designed to solve.

Why SecOps needs Integration Ops

SecOps teams don’t just need tools that work. They need tools that work together—seamlessly, reliably, and without constant human intervention.

This is where the concept of Integration Ops comes in.

Integration Ops is a new approach to managing integrations—one that treats them not as isolated, one-off projects, but as an ongoing operational function. It borrows from the same thinking that made DevOps and SecOps transformative: automation, continuous delivery, observability, and adaptability.

In Integration Ops, integrations are not written, deployed, and forgotten. They are monitored, maintained, and evolved continuously. They’re built to flex as your clients’ needs, tools, and processes evolve. They’re built to scale—not break—when your business grows.

This is especially critical in SecOps, where real-time response and precision routing can’t be compromised by a system mismatch or outdated connector.

Integration Ops enables:

• fully automated alert-to-ticket flows between SIEM, ITSM, and endpoint tools
• real-time routing of incidents to the right resolver group, based on CMDB data or asset ownership
• bi-directional syncs that update systems across both provider and client environments
• onboarding of new clients with varying IT maturity, without re-engineering core workflows

And most importantly—it means your security analysts aren’t spending their time managing integrations. They’re focusing on protecting your clients.

How ONEiO delivers SecOps workflow automation at scale

ONEiO delivers Integration Ops as a managed service. Instead of building and maintaining integrations yourself—or asking your clients to do it—ONEiO handles the full lifecycle: design, deployment, monitoring, and updates.

This isn’t just middleware with some automation layered on top. It’s a service built specifically for IT and cybersecurity providers who need flexible, scalable, and reliable integrations across a wide range of systems.

With ONEiO:

• you don’t need to write or maintain custom code
• integrations adapt to changes in systems and APIs automatically
• clients can use any tools they prefer—ServiceNow, Jira, Zendesk, or homegrown systems
• new clients can be integrated in weeks, not months
• you choose the service level: self-managed, co-managed, or fully managed

For SecOps leaders, this means faster onboarding, more consistent workflows, and reduced internal effort—without sacrificing control or security.

What SecOps integration looks like in action: the DNV Cyber example

DNV Cyber—a leading Nordic cybersecurity services provider—faced the same challenge many security organizations do: integrating with clients of varying sizes, systems, and IT maturity levels. They needed to move fast, stay secure, and meet growing expectations for client-centricity. But their previous integration approach put too much of the burden on the client.

“There is high demand for client intimacy and the ability to distribute information and create awareness throughout the processes… Clients use all sorts of systems that we need to integrate with,” said Jan Mickos, senior vice president of managed services. “The maturity between customers varies, so we needed an integration solution that works for all customers—from high-end, very mature organizations to those still picking up speed.”

“One of the big decisions we made was to not invest in hiring integration expertise in-house, but to instead utilize the expertise of ONEiO,” said Topi. “Whenever there are new clients to onboard, ONEiO is part of the onboarding process. Of course, DNV Cyberans are involved in the process, but ONEiO is the key player in making those integrations happen.”

The impact was immediate: integrations that once took months were completed in weeks. Incidents could now be routed dynamically based on which service provider managed a specific asset. Previously, DNV Cyber could only route incidents to a single counterpoint—limiting workflow flexibility. Now, automation supports true service orchestration across client ecosystems.

“The technical restrictions of our previous solution had a knock-on effect on organizational processes,” Topi added. “But now, we can move the routing depending on who takes care of the asset in question for that particular client.”

Jan highlighted the broader impact: “We’re moving towards client-centricity in everything we do and ONEiO is an enabler for that.”

He continued, “The big difference in the approach back then was that we were providing an API to our clients and saying ‘Go ahead, you can integrate if you want to,’ whereas now we’ve turned the tables, saying ‘We’re going to integrate to whatever you have.’”

And that, ultimately, is the power of managed integration in cybersecurity: it removes technical barriers to client intimacy, accelerates time to value, and lets SecOps providers focus on what they do best—keeping businesses secure.

Integration is your security enabler—not your burden

Security service providers can no longer afford for integration to be the weakest link in their operations.

In a connected, multi-vendor, client-driven world, speed and precision are everything. And yet, too many SecOps teams are still juggling workflows across fragmented systems, spending valuable time building or fixing the very integrations that are supposed to support their work.

It doesn’t have to be this way.

By embracing Integration Ops—and letting ONEiO deliver it as a managed service—you gain more than just operational efficiency. You get:

• faster time to value for every new client
• reduced internal overhead and staffing pressure
• the ability to serve clients of all sizes with equal excellence
• real-time visibility and automation across your entire ecosystem

Ready to deliver cybersecurity services without integration bottlenecks?

Start small. Pick one key workflow—like alert-to-ticket escalation or service desk integration—and let ONEiO show you what’s possible.

You focus on protecting your clients. We’ll make sure your systems work together to make it happen. Contact our experts to see how.