Elopak is a Norwegian company producing cartons for liquids, starting with aseptic gable top cartons for milk. It is the owner of the Pure-Pak® carton brand. A naturally sustainable, convenient and consumer preferred alternative to plastic bottles.
Elopak is a global supplier of paper-based packaging system solutions for liquid products. They are best known for the consumer favorite Pure-Pak® carton. However, they see their core business as continuously innovating and exploring the pioneering edge of packaging.
With their systems-based approach, they strongly focus their development on sustainability, processing standards, food science, logistics analysis, plus primary/secondary packaging concepts.
Elopak’s main integration challenges
Elopak were originally outsourcing their IT support, but wanted to improve their setup and processes. They had previously tried to lower costs by outsourcing, but unfortunately ended up with low-quality support which didn’t cater to the business, and came with language barriers.
Upon review, Elopak decided to take a different approach to the support setup. They wanted to bring on a service provider who matched the different support processes Elopak required, plus bring the function in-house as well.
Elopak also required somewhere to store and host support processes This turned out to be an ITSM system, ServiceNow.
Soon after selecting ServiceNow, Elopak realized they needed to integrate to their main support supplier as well.
Why did they choose ONEiO?
Ease of configuration
After explaining their integration needs to ServiceNow, the ServiceNow integration partner recommended ONEiO, which offered the functionality and ease of configuration they required – at a reasonable price.
Of course, the glowing recommendation was particularly meaningful, as Elopak were entering unfamiliar territory. Further, they needed a system they could rely on, that was simple and intuitive to use and easy to implement.
How we solved their integration challenges
Elopak’s support ticket process can be complicated, as they provide in-house support alongside support provided by their main service providers. ONEiO is now the solution which ensures all of these tickets are monitored, resolved, and updated in real time – making ONEiO an essential part of their ITSM setup.
With ONEiO in place, Elopak has been able to:
- Switch or modify integrations with their vendors on the fly with no downtime.
- Run updates quickly and seamlessly without manual labor.
- Not have to rely on other companies’ systems.
- Modify their own system to suit their needs and integrate it with other IT systems.
- Get notified of any issues and be contacted about a resolution before even noticing on their end.
The best things about working with ONEiO
Being a production company, Elopak has many systems integrating with one another. In order to collaborate closely with externals and third parties, having the ONEiO integration in place has provided them with good support availability and response times throughout.
In general, Elopak has found using ONEiO for integrations incredibly simple. Particularly when needing to build or modify these integrations, such as switching to a new ITSM system. In which case, only a few minor changes have been required as all of the heavy lifting has been done by ONEiO’s integration automation solution.
“I’m very pleased with how simply the integrations work. Traceability is excellent, you can easily find out what has happened with each ticket number. I have mostly only positives and almost no negatives.
The integration is rock stable with very few hiccups. Sometimes it happens, but when we report it, there’s always a great response when it has been resolved. For me, it’s a very positive integration that we have with ONEiO,” states Joris de Boer, ServiceNow Steward and RFP Process Manager with Elopak.
Life without ONEiO
Without ONEiO, Elopak would need to deal with manual integrations and updates. This is a cumbersome process, which removes much of the high-level overview, resulting in Elopak members spending considerable amounts of time on jobs that add little value to the business.
Additionally, Elopak would potentially be dealing with unstable integrations. All of which take up more resources and time to manage.
With the integrations that use ONEiO, this is now a challenge of the past.